Refund policy

Refund & Return Policy

We offer a 30-day return policy, giving you 30 days from the date of receiving your item to request a return.

Eligibility for Return

To be eligible for a return:

  • Item must be unused, undamaged, and in original condition

  • A receipt or proof of purchase is required

  • You must contact us at ragcustoms@outlook.com to initiate a return

  • A Return Authorisation Number or similar reference must be clearly marked on the package

Restocking Fee

All approved returns will incur a 15% restocking fee, which will be deducted from your refund total.

Return Shipping & Packaging

  • Original shipping costs are non-refundable

  • Customers are responsible for return shipping and proper packaging

  • Items must be securely packaged as originally received to avoid damage

  • Returns received in damaged condition are not eligible for a refund

  • Returns can be dropped off in person at our workshop during business hours

Refunds

Once we’ve received and inspected your return, you’ll be notified of approval.
If approved, your refund (minus the 15% restocking fee) will be processed to your original payment method.
Please allow time for your bank or credit card company to process the refund.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately at ragcustoms@outlook.com if the item is damaged, defective, or incorrect. We’ll assess the issue and arrange a resolution.

Non-Returnable Items

We do not accept returns on the following:

  • Custom-made or personalised items

  • Sale items or discounted stock

  • Gift cards

  • Hazardous materials, flammable liquids, or gases

If you're unsure about your item’s eligibility, please contact us before returning.

Price Adjustments on Sale Items

We completely understand that it can be frustrating when something you’ve recently purchased later goes on sale.
While we work hard to offer fair pricing year-round, we’re unable to refund, credit, or adjust prices on orders that were placed before a sale or promotion began.
Most orders move into production or packing shortly after purchase, meaning we cannot retrospectively apply sale pricing.
We genuinely appreciate your understanding and continued support.

Exchanges

To exchange an item, follow the return process above and place a new order for the desired item.

For any further questions, reach out to us at ragcustoms@outlook.com. We’re happy to help.