Purchase Options & Cancellation Policy

At Rag Customs, we aim to provide flexible purchase options and a clear cancellation policy to support our customers and ensure a smooth transaction process.

1. Purchase Options
We offer a range of purchase options including:

• Full upfront payment
• Pre-order with a deposit (typically 50%)
• Made-to-order products with specified lead times

All pricing and payment details are clearly outlined on our product pages. By placing an order, you acknowledge and agree to the listed terms, including build times and fulfilment windows.

2. Order Confirmation
Once your order is placed and payment (or deposit) is received, you will receive an email confirmation. Please review this confirmation carefully and contact us immediately if any details are incorrect.

3. Cancellation Policy
Because many of our products are made to order or custom fabricated:

• Orders can only be cancelled within 24 hours of purchase for a full refund.
• After 24 hours, cancellation may not be possible if production has commenced or materials have been ordered.
• If cancellation is requested after 24 hours but before production begins, we may offer a refund minus a 15% processing and restocking fee.
• Custom or made-to-order items (including pre-orders) are non-refundable once production has begun.

4. Change Requests
If you need to modify your order, please contact us within 24 hours of purchase. We will do our best to accommodate changes, but this is not guaranteed once production has started.

5. Contact for Cancellations
To request a cancellation or order change, please email us at:
ragcustoms@outlook.com
Include your full name, order number, and the reason for the cancellation or modification request.