Shipping policy

Shipping Policy

At Rag Customs, we aim to dispatch all orders quickly and efficiently while ensuring safe delivery of your products.

Processing Time

  • All in-stock items are typically processed and dispatched within 2–4 business days.
  • Made-to-order and custom items (e.g., bullbars, sliders, or laser-cut components) may have lead times listed on the product page. Please allow additional time for fabrication and preparation.

Shipping Methods & Carriers

We ship using trusted courier partners such as:

  • Aramex (Fastway)
  • TNT/FedEx
  • Australia Post (for smaller items)

If you have a preferred freight provider or depot location, please include that in your order notes or contact us directly at ragcustoms@outlook.com.

Shipping Costs

  • Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
  • For some oversized or heavy items, such as bullbars or fixture tables, shipping may be marked as "Pick Up Only." In these cases, please contact us for a custom freight quote before purchasing.

Local Pickup

Free local pickup is available from our workshop in Cardiff, NSW during business hours. Please wait for your pickup confirmation email before coming to collect.

Delivery Times

Estimated delivery times vary based on location and courier:

  • NSW, VIC, QLD metro areas: 2–5 business days
  • Rural and remote areas: 5–10 business days

Please note: delivery timeframes are estimates and may be impacted by courier delays or public holidays.

Order Tracking

Once your order is shipped, you’ll receive a tracking number via email. You can use this to monitor the progress of your delivery.

Shipping Damage or Loss

Please inspect all items upon delivery. If your order arrives damaged, incomplete, or missing, contact us immediately at ragcustoms@outlook.com with photos and your order number.

Claims for damage or loss must be made within 48 hours of delivery.

International Shipping

At this time, we do not offer international shipping through the website. If you're located outside Australia and would like a custom quote, please email us directly.

For any shipping-related questions, feel free to reach out to us at ragcustoms@outlook.com — we’re here to help.